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Terms & Conditions

Welcome to enrobe.app, the website (the "Site") of ENROBE, covering all registered domain endings, such as ".com". Enrobe provides its services and Terms of Service ("TOS") to you subject to the terms and conditions ("Terms & Conditions") detailed herein.

By using our Site, application and services you confirm that you are either at least 18 years of age or are accessing the Site and its services under the supervision of a parent or legal guardian.

Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service ("TOS") and the Privacy Policy on our website. This TOS is effective upon acceptance. Use of any functionality of the Site makes you a user ("User") and constitutes your acceptance of this TOS and all applicable laws. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site.

You may only use certain portions of the Site if you are an Enrobe registered visitor, buyer, seller, renter or lender. If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the Site in any way.

Individuals who did not register their e-mail address on the Site might not be able to access or use all the information and functionality presented on Site. For avoidance of doubt, such individuals are also considered a "User".

These Website Terms of Use (the "Terms of Use") are a legally binding contract entered into by and between you (the "User") and ENROBE ("ENROBE" or "we" or "us"). ENROBE is a limited liability company incorporated in Egypt with a registered address at 9 El Kanal Street, Maadi, Cairo, Egypt. Enrobe is registered in Cairo, Egypt under no. 137 493. These Terms of Use, which include any documents they expressly incorporate by reference, govern your access to and use of our website located at www.enrobe.app or our mobile application (the "Website"), including any content, functionality, and services (collectively, the "Services") that we may offer on or through our Website or mobile application, whether or not you have registered for an account. The Services that we offer include Services that enable Users to buy, sell second-hand, rent and lend fashion products (the "Products"). The Buyer Terms and Conditions apply to Users who use our Services to Buy Products. The Seller Terms and Conditions apply to Users who use our Services to Sell Products. The Rental Terms and Conditions apply to Users who rent or lend Products. Please read these Terms of Use carefully before you start to use the Website or mobile application, as they contain important information regarding your legal rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. YOU MUST BE AT LEAST 18 YEARS OF AGE TO ENTER INTO ANY TRANSACTION ON THE WEBSITE. THIS WEBSITE IS NOT DIRECTED TO, AND SHOULD NOT BE ACCESSED BY, CHILDREN UNDER 13 YEARS OF AGE. By using or accessing our Website, mobile application and Services, you accept and agree to be bound and abide by these Terms of Use. If you do not agree to these Terms of Use, you must not access or use the Website or mobile application or Services.

By using the Website or Services, you consent to receive communications electronically from Enrobe, including transactional notices, invoices, legal notices, policy updates, security notifications, and marketing communications where permitted by law.

Definitions

For the purposes of these Terms of Use, the following capitalized terms shall have the meanings set forth below:

  • "Account" means the registered user account created by a User in order to access or use certain Services on the Website or mobile application.
  • "Buyer" means any User who purchases or agrees to purchase a Product through the Services.
  • "Cancellation Charge" means any fee charged to a User resulting from cancellation of a transaction, rental, or booking in accordance with these Terms.
  • "Content" means all text, graphics, images, videos, audio, software, trademarks, logos, listings, descriptions, reviews, messages, and other materials made available through the Website or Services, excluding User Content where applicable.
  • "Enrobe," "we," "us," or "our" means ENROBE, a limited liability company incorporated in Egypt.
  • "Fees" means any commissions, service fees, rental fees, penalties, late fees, processing fees, administrative charges, or other amounts payable to Enrobe under these Terms.
  • "Lender" means a User who offers a Product for rent through the Services.
  • "Listing" or "Product Page" means a page or listing created by a Seller or Lender describing a Product offered for sale or rent through the Website.
  • "Member" means any registered User of the Website or Services.
  • "Order" means a confirmed purchase or rental transaction completed through the Services.
  • "Payment Method" means any valid payment method provided by a User, including debit cards, credit cards, bank accounts, digital wallets, or other payment methods accepted by Enrobe.
  • "Product" or "Products" means any fashion item, accessory, bag, footwear, apparel, luxury item, or other goods listed, sold, rented, or lent through the Services.
  • "Profile" means a User's public or private account profile on the Website or mobile application.
  • "Rental Period" means the agreed period during which a Renter is permitted to possess and use a rented Product.
  • "Renter" means a User who rents or agrees to rent a Product through the Services.
  • "Replacement Value" means the amount determined by Enrobe, in its sole discretion, representing the estimated replacement cost or value of a Product in the event of loss, theft, destruction, or irreparable damage.
  • "Seller" means a User who offers or sells a Product through the Services.
  • "Services" means all services, functionality, tools, features, transactions, communications, logistics support, payment processing, authentication services, rental facilitation, marketplace services, and related offerings provided by Enrobe through the Website or mobile application.
  • "User," "you," or "your" means any person who accesses, browses, registers for, or uses the Website, mobile application, or Services in any manner.
  • "User Content" means any content, information, messages, photographs, reviews, comments, listings, data, or materials uploaded, submitted, posted, transmitted, or otherwise provided by Users through the Services.
  • "Website" means the Enrobe website located at www.enrobe.app, the mobile application, and all associated domains, subdomains, platforms, and digital services operated by Enrobe.

General Terms

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Enrobe reserves the right to amend, modify, or update these Terms at any time by publishing the revised version on the Website. Continued use of the Services following publication constitutes acceptance of the updated Terms. From time to time Enrobe may offer special promotional offers, which may or may not apply to your Enrobe account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. The laws of the Arab Republic of Egypt will govern this TOS and the relationship between you and Enrobe. The failure of Enrobe to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Enrobe does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and Enrobe and governs your use of the Site, superseding any prior agreements between you and Enrobe with respect to the Site. Enrobe shall not be liable for any delay, interruption, or failure in performance resulting from events beyond its reasonable control, including but not limited to acts of God, governmental actions, strikes, labor disputes, internet outages, telecommunications failures, payment processor failures, cyberattacks, pandemics, civil unrest, transportation disruptions, customs delays, supply shortages, or force majeure events.

WARRANTIES, LIMITATION OF LIABILITY, and INDEMNIFICATION

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY KIND OF WARRANTY (EXPRESS OR IMPLIED). ENROBE EXPRESSLY DISCLAIMS ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, SECURITY, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.

ENROBE DOES NOT GUARANTEE THAT (I) THE WEBSITE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS; (IV) THE RESULTS OF USING THE WEBSITE AND SERVICES WILL MEET YOUR EXPECTATIONS; OR (V) THAT THE USER CONTENT IS ACCURATE OR RELIABLE. YOU USE THE WEBSITE AND SERVICES SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENROBE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE WEBSITE, SERVICES, PRODUCTS, OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY THE USER TO ENROBE DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Enrobe hereby disclaims liability for any damage or loss arising from any activity performed by the User on the Website or mobile application, such as, but not limited to, any losses of data, any loss of a sale or purchase opportunity, any loss of earnings, of turnover, of business activity, of opportunities or of clients, any damage to the User's reputation or interruptions of their activity, and any indirect loss or damage incurred by the User, or any impediment or delay in the performance of its obligations, caused by any act or omission on the part of a User (or of any person acting for and on the User's behalf) or arising from force majeure. Enrobe makes no representations concerning any User Content (as defined below) posted through the Services. We do not endorse, and we are not responsible for the accuracy, reliability, copyright compliance, legality, or decency of such User Content posted by Users through the Services. You release Enrobe from all liability relating to such User Content. You can use the Services to interact with other Users. You understand that we do not screen the Users of our Services, and you release us from all liability relating to your interactions with other Users. Our Services may contain links to third party websites or services that we do not own or control ("Linked Sites"). Enrobe shall not be liable for any content that is hosted on Linked Sites; such content shall be the responsibility of the Linked Sites themselves. Linked Sites may require you to accept their own terms of use and other conditions. Enrobe is not a party to those agreements; they are solely between you and the Linked Site. It is up to the Users who hold intellectual property rights over any content hosted on a third party website and who did not authorize the use of their content, to contact the administrator of the relevant Linked Site directly and request that the content at issue be deleted. Enrobe does not provide any warranty against losses or damage that may be caused by the transmission of a computer virus, a worm, a time bomb, a Trojan horse, a cancelbot, malware or any other program designed to damage, destroy or degrade in any other way the functionality of, or impede the proper operation of, a computer or mobile device, including any transmission arising from the downloading of any content by a User, any software applications used by a User to download the content of the Website, or of the server that can be used to access same. Users acknowledge that it is their responsibility to install antivirus software and appropriate security applications on their computer equipment and on any other system in order to protect them against any bug, virus or other such malicious program. YOU UNDERSTAND AND EXPRESSLY AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER ENROBE, NOR ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR DIRECTORS SHALL BE LIABLE TO YOU FOR (I) ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE, (II) YOUR RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED THROUGH THE WEBSITE, (III) LOST PROFITS OR REVENUES, OR (IV) ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, SERVICES, OR THESE TERMS OF USE (EVEN IF ENROBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. You agree to defend, indemnify, and hold harmless Enrobe and its subsidiaries and affiliates, and its and their officers, employees, agents, partners, or directors, from and against all claims, demands, liabilities, losses, costs, and other damages of any kind, (including reasonable attorneys' fees) arising from or in connection with your actions, your use (or misuse) of our Website, mobile application or Services, your breach of these Terms of Use, your breach of the Buyer Terms and Conditions and/or the Seller Terms and Conditions (as applicable) and/or Rental Terms and Conditions, or your violation of any applicable law or of the rights of a third party (including infringement of intellectual property rights). We reserve the right to control the legal defense of any claim to which this indemnity may apply and, in such case, you agree to cooperate with us.

Nothing in these Terms shall exclude or limit any rights or remedies that cannot be excluded under applicable Egyptian laws, including consumer protection laws.

Intellectual property statement concerning the Website

All of the content of the Website (texts, comments, illustrations and images, be they visual or audible) other than the User Content is protected by copyright, trademark and/or patent laws, for the world as a whole. Any total or partial reproduction of all or part of the Website is strictly prohibited and shall be considered as an infringement of the intellectual property rights of Enrobe and/or of its licensors.

Enrobe respects intellectual property rights and reserves the right to remove, suspend, disable, or permanently delete any listing, content, account, or Product suspected of infringing trademarks, copyrights, patents, design rights, or other intellectual property rights.

Rights holders may submit complaints regarding allegedly infringing content by contacting: [INSERT LEGAL EMAIL].

Repeated infringement may result in permanent suspension or termination of the User's account.

Rules of good conduct

Users agree to use the Website and mobile application (including any and all existing or future Services offered) in good faith, for lawful purposes, and solely in accordance with these Terms of Use, the Buyer Terms and Conditions and/or the Seller Terms and Conditions and/or the Rental Terms and conditions (as applicable), and all applicable law. You agree not to use the Website in any way that violates these Terms of Use or any applicable local, or international law or regulation, or in any way that infringes upon the rights of Enrobe or any third party. Enrobe is not responsible or liable for any User's use of, or actions and behavior on, the Website. You acknowledge and agree that you are fully responsible for your use of the Website and that your actions and behavior on the Website may make you liable to us or to third parties. By using the Website and Services, Users agree to conduct themselves in a respectful and courteous manner. You acknowledge and agree that it is a violation of these Terms of Use to provide or post any content on or to our Website, whether in your user name, User Content, exchanges with other Users (including through the instant messaging feature (the "chat"), or anywhere else, that is defamatory, denigrating, threatening, harassing, violent, vulgar, obscene, offensive, inappropriate, hateful, discriminatory, or otherwise reprehensible, or that infringes on the rights of third parties. Enrobe reserves the right to remove such content, including through automated means using scanning and detection algorithms. We further reserve the right to request or require at any point in time that a User choose a new, acceptable user name, or remove or modify any infringing or reprehensible content. If we believe that a User's acts, behavior, content, or use of the Website and Services generally, may mislead, deceive, shock, defraud, cheat, or generally harm any other User or us or our personnel, then we may, in our sole discretion and without limiting other remedies, take any of the following actions: (i) remind the User of these Rules of Good Conduct; (ii) provide the User with a formal warning; (iii) suspend, either temporarily or permanently, the User's access to the chat tool; or (iv) suspend or terminate the User's account. Enrobe further reserves the right to temporarily withhold payouts, freeze balances, delay transactions, request additional verification documents, or suspend account activity where Enrobe reasonably suspects fraud, unauthorized activity, money laundering, counterfeit activity, chargeback abuse, policy violations, unlawful conduct, or security risks. For example, we may take any of these actions against a User if: - the User has been the subject of claims or complaints by other Users; or - the User has on more than one occasion sold or has attempted to sell Products that are defective or non-compliant. We may also take these actions against a User who has sent inappropriate content to any other User through the chat tool. Enrobe can automatically detect inappropriate content sent through the chat tool using its scanning and detection algorithms. Each User also has the ability to block any other User from contacting him or her through the chat tool. The above examples are not exhaustive. Users agree not to contact other Users directly for the purpose of negotiating or completing a purchase or sale of a product outside of the Website or for any other purpose that may infringe upon the rights or interests of Enrobe generally. Users further agree not to post links to other websites and/or any other identifying elements of any other websites on which Users may sell the products that are put up for sale on the Website, except with the prior written consent of Enrobe. Users agree not to disclose any personal information, including bank account information, through the Website. You also agree not to use the chat tool for any purpose other than to obtain or provide information about a product that is put up for sale on the Website. Users agree to refrain from making any unwarranted and denigrating comments about the Website and/or about other Users, or from making any comments that may be defamatory or damaging to the integrity of the reputation of Enrobe, its personnel, and/or the other Users. Any User in violation of these Rules of Good Conduct may be liable to Enrobe and/or to other Users.

Enrobe reserves the right, at its sole discretion and without liability, to refuse, remove, cancel, suspend, or restrict any listing, transaction, User account, or access to the Services for any reason including legal, reputational, operational, fraud, safety, compliance, or business concerns.

Trademarks

The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Enrobe and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Enrobe or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

Enrobe is not associated with the brands that it sells, which are a registered trademark of the respective brand owners and not of Enrobe.

Availability of the Website

Enrobe reserves the right to withdraw or amend the Website, and any Services we provide on the Website, in our sole discretion without notice. We will not be liable if, for whatever reason, all or any part of the Website is unavailable at any time or for any period. From time to time we may restrict or suspend access to some parts of the Website, or to the entire Website, to Users. Enrobe does not provide any guarantee relating to the availability or the accessibility of the Website and does not guarantee that the User's access to the Website, the content featured on the Website or the Services that it offers shall be provided without interruption, within the timescales stipulated, or free of errors.

Governing Law

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Egypt. You agree that any legal suit, action, or proceeding arising out of or related to these Terms of Use or the Website or Services shall be submitted exclusively to the courts of Egypt.

In the event these Terms are translated into any language other than English, the English version shall prevail in the event of conflict or inconsistency.

Any dispute arising out of or relating to these Terms may, at Enrobe's discretion, be referred to arbitration in Cairo, Egypt, in accordance with the rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA).

The role and responsibility of Enrobe

Enrobe operates as a technology-enabled marketplace and intermediary platform facilitating transactions between Users. Except where expressly stated otherwise, Enrobe is not the legal seller, lender, manufacturer, distributor, importer, exporter, or owner of Products listed by third-party Users.

Users hereby acknowledge that, except in the specific case of a Product expressly identified on the Website as being offered for sale or rental directly by and on behalf of Enrobe, the role of Enrobe shall be limited to acting as an intermediation platform between the Users. Therefore, except in the specific case mentioned above, Enrobe shall not act as a reseller of the Products and shall not become the owner of the Products at any point in time except for rental or secondhand items that are owned by Enrobe. Each User shall act, at all times, for and on its own behalf, and shall never act as an agent or representative of Enrobe

Enrobe shall not be a party to any contract of sale between a Buyer and Seller and shall not be a party to any contract of rental between a Renter and Lender, and Enrobe hereby disclaims liability for any such contract and for its consequences. Any examination of Products that may be performed by Enrobe shall merely relate to whether the Seller's or Lender's Product is in keeping with the description provided by such Seller or Lender in the applicable Product Page. Any authentication, inspection, verification, or quality review performed by Enrobe reflects only a commercially reasonable assessment based on available information and shall not constitute a guarantee, certification, or warranty regarding authenticity, ownership, legality, condition, merchantability, or fitness for purpose of any Product. Enrobe shall not monitor or verify whether the Product or the description of the Product in the Seller's or Lender's Product Page meets the Buyer's or Renter's expectations. Enrobe does not guarantee that the Buyer or Renter shall find the Product satisfactory, whether from an aesthetic point of view or from a practical point of view, as to its use. Any deliveries that are arranged by Enrobe and fulfilled by its subcontractors shall not imply that Enrobe is a party to the contract between the Seller and the Buyer or the Lender and the Renter. With the exception of any complaints for late delivery or failures to deliver Products where such delivery was the responsibility of Enrobe, it is up to the Seller or Lender to respond to any claim or complaint regarding the Products that Seller or Lender has advertised online, or their description, or the comments of any User about the Product Page. Any claim or complaint of this kind shall be referred to the Seller or the Lender, who shall be solely responsible for dealing with same.

Delivery time

Where Enrobe itself sells or lends any Products directly on its own behalf on the Website, a delivery date shall be indicated to the Buyers or Renters when they place their Orders. Where Enrobe is merely acting as an intermediary on behalf of the Seller or Lender, the delivery date of the Product to the Buyer or Renter shall depend on the date on which Enrobe receives the Product from the Seller or Lender. Enrobe cannot therefore commit to a fixed delivery date, but, except as otherwise provided in these Buyer or Rental Terms, the date on which the Product is dispatched shall be at most thirty (30) calendar days after date of the confirmation of the Order by the Buyer or Renter. Products that are available at our warehouse shall ship within three (3) business days from the time of placing the Order, and the Product will be delivered in accordance with the delivery timeframe of the applicable carrier.

Delivery services may be performed by independent third-party logistics providers. Except where liability cannot legally be excluded, Enrobe shall not be liable for delays, failed deliveries, theft, loss, customs issues, or damage caused by third-party shipping providers.

Transfer of the ownership of the Products and the risks

The Products shall remain the property of the Seller (or of Enrobe, if Enrobe is acting as the seller of a Product on its own behalf), until Enrobe has received full payment of the Price of the Order, along with all applicable Additional Costs, from the Buyer, The transfer of the risk of loss or damage to a Product to the Buyer shall take place upon receipt of the Product by the Buyer or by a third party authorized by the Buyer to receive the Product on the Buyer's behalf. The Buyer shall therefore bear the risk linked to any damage caused to the Product after it is received. except for rental items whether it is Enrobe's property or the property of the lender the ownership will not be transferred to the renter but the renter will be responsible for any damage or loss caused from the date the order is received until returned to Enrobe or the renter agrees to reimburse Enrobe or the lender for the damages or loss caused which can go up to the full amount of the product.

On Seller & Buyer rating

All transactions conducted by sellers and buyers make will soon be subject to a rating, on a scale from 1 to 5. Enrobe will either give an automated rating according to the specific rules described below or buyers, sellers, renters or lenders will have the option to manually rate their seller, buyer, renters or lenders following a transaction. Starting from the date of the first transaction or communication, Enrobe will use all transactions since that date passed on the platform to calculate initial rating.

The Seller's commitments and obligations

All Sellers and lenders agree to sell only Products of which they are the sole owner, or in the case of a sale on consignment of second-hand products, on behalf of a person who is the sole owner of the Products. All Sellers and lenders hereby represent that they are not violating any applicable laws and regulations in any way and are not infringing on the rights of any third parties by submitting a Product Page to Enrobe or by offering a Product for sale or rent via the Website. All Sellers and lenders guarantee (i) that the origin, the condition, and the characteristics of the Product that they offer on the Website complies with the description of the Product provided on the corresponding Product Page, and (ii) that the Product that is offered for sale or rent is not counterfeit. At Enrobe's request, Sellers and lenders must immediately provide all documents proving their ownership of the Products that are offered for sale or rent and/or the origin of these Products. Enrobe reserves the right at any time to request identity verification documents, proof of ownership, proof of purchase, source documentation, payment verification, tax information, or any additional information reasonably required for fraud prevention, legal compliance, anti-money laundering checks, or risk management purposes. Enrobe shall be entitled to delete the Profile and/or the Product Page of a Seller or Lender who fails to provide evidence to Enrobe of their ownership rights over the Product(s) that are offered for sale or rent and/or of the origin of the Product(s). The Seller or the Lender shall be barred from claiming any right to compensation if Enrobe deletes this information for the reasons mentioned above. The Seller or the lender shall be the only person responsible for the sale or rent of a Product. The Seller shall not sell and the Lender shall not rent any Product whose sale or rent is prohibited or would violate the applicable laws and regulations and/or infringe upon the rights of third parties. The Seller or the Lender agrees in particular not to sell or rent prototypes (clothes or accessories that are created prior to production in series) or uniforms (clothes or accessories designed for use by the employees of certain brands) or Products that were included in "sales to employees" or "press sales" and whose resale is not authorized. Enrobe reserves the right to prohibit or remove any category of Products at its sole discretion, including counterfeit goods, stolen property, unsafe items, recalled items, illegal goods, or products that may expose Enrobe or Users to legal or reputational risk. The Seller or the Lender acknowledges and agrees that (i) Enrobe is not in a position to be able to check whether or when such prohibitions are applicable and (ii) Seller and Lender shall therefore be solely responsible for violations of such prohibitions. If Enrobe learns that any such prohibited Products are offered for sale or rent on the Website, the Product Pages of the Products involved and/or the Profile of the Seller or the Lender might be deleted as of right, and the Seller or the Lender shall not be able to claim any right to compensation. Once a Seller's or a Lender's Product Page has been published, the Seller or the Lender must access his or her account and means of contact provided by the Seller or Lender regularly in order to maintain awareness of all pending transactions and to monitor them. Should the Seller or Lender be unable to access and monitor his or her account during an extended period of time, the Seller or the Lender must inform Enrobe about an extended fulfilment time period by clicking on the "I am going on holiday" button directly on the Account Page of the Seller's or the Lender's or via email to ENROBE whichever option is available. Sellers or Lenders may resume sales, upon their return, by unchecking "on a holiday" button or via email to ENROBE whichever option is available.

Seller Fees

The Services offered by Enrobe shall be compensated by Selling fees that Enrobe shall deduct from the Price of a Product paid by the Buyer. The applicable Seller Fee scale is as follows:

Non-Professional Sellers 22%

Professional Sellers 15%

Users are solely responsible for determining, reporting, collecting, and remitting any taxes, customs duties, VAT, withholding taxes, or governmental charges applicable to their transactions, sales, rentals, purchases, or income arising from use of the Services.

These Seller Fees will be included in the listed Price of the Product as shown on the applicable Product Page. Please note that any updates to the scale shall be effective at the time the new Seller Fees' scale is published on the Website and shall automatically be applied to all the Products that are offered for sale on the Website, unless otherwise specified in the Seller Fees' scale, and shall not give rise to any refunds of Seller Fees amounts charged for Orders that were completed prior to such publication.

Rental Terms and Conditions

MEMBERS' LIABILITY

You are responsible for having sufficient funds available to replace lost or damaged products) up to the sum of the Replacement Value of each product. If you are unsure what the Replacement Value of a product is, please contact Enrobe for the Replacement Value before booking your rental. DO NOT RENT A PRODUCT UNLESS YOU HAVE SUFFICIENT FUNDS TO COVER THE REPLACEMENT VALUE.

Enrobe has the sole and absolute discretion to determine an appropriate Replacement Value for any product, the figure determined by Enrobe shall be binding.

In the event of the loss or damage of a product, Enrobe shall be entitled to charge your Payment Method with an amount per damaged or lost product up to the Replacement Value of each product. Funds will be taken from your account to cover outstanding charges without your prior permission being sought and you hereby consent and authorise Enrobe, at all times acting reasonably, to do so in these circumstances.

Enrobe may contract a third-party collection service providers or file a claim via the courts to collect any outstanding payment that you have refused to pay for the damage or loss of products and all reasonable expenses incurred in the process of recouping the Outstanding sums shall be added to the debt that we are collecting from you.

Enrobe's LIABILITY

You acknowledge and agree that you buy, sell, rent or lend products entirely at your own risk. Enrobe does not endorse or guarantee any product or User of the Enrobe Offering or make any assertions as to their trustworthiness. Enrobe does not accept any liability for a party's performance throughout the course of a Service.

As we are not the Seller or Lender of the products, we have no control over the products and therefore do not give any commitment relating to the existence, quality, safety, genuineness or legality of a product and we hereby exclude any and all conditions, warranties, or representations both implicit or explicit relating to quality, merchantability, durability, fitness for purpose, and those arising by statute.

We expressly exclude any and all conditions, warranties or representations both implicit or explicit and liability relating to or arising from the truth or accuracy of a Listing or any aspect thereof or any other Content made available by Users, the ability of Sellers or Lenders to sell or lend a product, the ability of a Buyer or Renter to pay for the product or to pay the Rental Price or that any party will actually complete the Service or send or return a product.

You decide whether to proceed with the Service and Enrobe shall not be liable for any delays in the delivery of a product, return of a product or any loss or damage to a product should the delivery information, address or location provided by a Member be insecure or unsuitable.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failing to comply with these Terms or our failing to use reasonable care and skill whilst providing the Enrobe Offering, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is either obvious that it will happen, or, if at the time the Service was entered into, both Enrobe and you knew that it might happen, for example, if you discussed it with us prior to entering into the Service.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

If we have supplied you with Content or an update to the Enrobe Platform which is defective and our failure to use reasonable care and skill causes damage to a device or digital content belonging to you, we will either repair the damage or pay you compensation for losses arising directly therefrom. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Us.

To the maximum extent permitted by the law, our total responsibility for any claims relating to the Service is limited to the Service Fee payable in connection with the Service

For any other claims arising out of the provision of the Enrobe Offering (including without limitation any dispute between Members in relation to any Content you access via the Enrobe Offering or any other Member you interact with), we do not accept any responsibility whatsoever (whether arising in contract, tort otherwise), except where, as mentioned above, we cannot disclaim, exclude or limit responsibility by law (such as death and/or personal injury caused by our negligence).

We are not liable for business losses, indirect losses and/or financial and business loss, or loss of goodwill or reputation.

We only provide the Enrobe Offering for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

CONTACT

The Enrobe Offering allows Members to directly contact each other. Buyers and Renters can gain more information about the products they wish to rent or purchase, and Sellers and Lenders can gain more information about the Buyers' and Renters' interest in product(s). Communications must comply with these Terms at all times and should not under any circumstances be used to:

i. send unsolicited publicity or commercial content;

ii. exercise psychological pressure on another Member or send them offending content; or

iiil. attempt to complete a transaction outside of the Enrobe Offering for the purpose of Fee Avoidance.

You acknowledge and accept that the Enrobe Offering is not permitted to be used for:

i. contacting someone who does not want to be contacted;

ii, abuse or harassment;

iii, concluding a transaction outside of the Enrobe Offering for the purposes of Fee Avoidance; or

IV. unsolicited advertising, promotions, spam or donation requests.

You agree to contact the relevant Member directly regarding any problems you may have with the products and the Service

Enrobe shall be entitled to the right to suspend accounts, withhold payouts, impose administrative penalties, or permanently ban Users who attempt to circumvent the platform to complete transactions outside the Enrobe Offering.

RENTAL TERMS

The Renter assumes full responsibility and risk for the possession, use, transportation, handling, storage, and care of rented Products during the Rental Period.

In addition to the General Terms, the following provisions shall apply to you whilst using the ENROBE Offering in the capacity of a Renter or Lender.

a. Condition: Use of the products

You acknowledge and accept that use and wear of the product is entirely at your own risk and ENROBE shall not be held liable for any health-related complaints associated with any product. You agree and undertake to use best endeavours to maintain the condition of all products, we ask that you treat it as if it was your own or borrowed from a close friend

You acknowledge and accept that you are responsible for loss, destruction or damage to a product due to theft, mysterious disappearance, fire, major stains or any other cause resulting in the loss of or irreparable damage to a product. If you have purchased Damage Protection, you shall not be liable for any damage which ENROBE considers in its sole discretion to be minor, including but not limited to, minor stains, rips, missing beads and broken or stuck zippers.

If you lose a product or return a product that is materially damaged, you agree and acknowledge that we will be entitled to charge your Payment Method with an amount per lost or damaged product up to the Replacement Value of each product and you hereby consent thereto.

b. Renting Services

If your Rental Request is accepted by a Lender, the Lender shall grant to you a limited license to use the products for the duration of the Rental Period in accordance with these Terms and your agreement with the Lender.

By submitting a Rental Request, you consent and warrant that:

i. you have read the product description and accepted these Terms before making the request to rent a product;

il, you understand that ENROBE is providing you with access to the ENROBE Platform and associated platform intermediary services, and that the supply of the loaned items is made to you by the Lender except for the products owned by ENROBE;

in. your profile information is up-to-date;

iv. you will not engage in any activity which constitutes Fee Avoidance (which shall be determined by ENROBE in its sole discretion);

v. you will not attempt to approach Lenders outside of the ENROBE Offering (including for the purpose of Fee Avoidance); and

vi, you have sufficient and available funds to cover the payment for the rental and any associated costs, including the Service Fee, the Security Deposit (where applicable), the Replacement Value in the event of any loss of or damage to the product and the Mediation Costs (in the event of a dispute); and

vii. you will use a reputable courier or postal service and use a trackable delivery service approved by Enrobe and signed for service for the purposes of returning the product to the Lender in a timely manner and in accordance with the Rental Period:

vil, you agree with the Replacement Value of the product provided by the Lender on the Listing and accept liability to pay the Replacement Value in circumstances of loss or damage to the product. IF YOU DO NOT AGREE WITH THE REPLACEMENT VALUE, YOU SHOULD NOT RENT THE PRODUCT; and

ix. you are not doing so on behalf of any other person and you shall not allow any other individual to use the product(s). Use of the products by any other individual is a breach of these Terms.

C. Loss or damage

You acknowledge and accept that in the event of any loss or damage to a product, ENROBE shall be entitled to:

i. retain the Security Deposit;

ii. charge your Payment Method with a sum up to the Replacement Value of the product; and

ili. charge your Payment Method with the Mediation Costs.

Late Fees for late bag returns

If you fail to return any bag by the agreed upon date, you will be liable to pay a Late Fee of 350 EGP per business day until the bag is returned. In addition to your late fees, your membership fees at your existing tier will also remain due until the point at which you return the bag. If you fail to return a bag after Four (4) weeks, you will be liable for the full RRP value of the bag in addition to outstanding membership fees and any late fees due, plus an interest of a rate of 8% of the combined value of the bag's RRP and any unpaid membership fees.After 14 days of no payment being received the case will be passed to a third-party collection service providers

DAMAGE

1. You agree to take all precautions to avoid theft, loss or damage of a bag during a Temporary Ownership Period including, but not limited to, avoiding exposing the bag to the following as these are not considered normal wear and tear:

1. Makeup

2. Moisture

3. Liquids

4. Inks (including but not limited to, pens, markers, etc)

5. Paints

6. Sharp objects

7. Dirt or grime

8. Grease

9. Oil

10. Perfume

11. Food

12. Strong variations in temperature

13. Excessive sunlight

14. Humidity

15. Impact/shock

2. Damage to a bag which includes the following list will be charged to the member:

1. Stained, marked or damaged interiors or exteriors;

2. Ripped leather or exteriors from scraping against a sharp object;

3. Ripped or scrapped interiors from cleaning, sharp objects or excessive force;

4. Excessive damage to corners or bottom of bag outside of normal wear and tear, due to scuffing on the floor etc;

5. Excessive force, stretching, squeezing or squashing the bag so that it loses its shape beyond what is considered normal and reasonable;

6. Unreasonable and excessive damage to straps, chains or zips that cannot be considered normal wear or manufacturing defaults.

3. You will not be held responsible for any damage we class as normal wear and tear which includes:

1. Natural signs of over-time discolouration;

2. Natural signs of wear on metal and hardware; and

3. Replacement of simple removable parts e.g zips and hooks, should these be considered manufacturing faults or arising from normal usage.

4. If you return a bag with major damage or damage beyond normal wear and tear, you agree that you are liable for:

1. Any repairs or cleaning the bag requires to return it back to its original condition or replacement with an equivalent item and,

2. All administrative and delivery costs we incur from the bag being repaired or replaced,

5. Failure to return a bag with all of the elements that it was sent out with is considered damage and will be treated as such. If a bag is returned with elements missing, the member could be charged for the cost of replacing the element if this is possible, or the cost of replacing the full bag. This includes, but is not limited to, failure to return the following items:

1. Chains

2. Straps

3. Pouches

4. Keys, charms, accessories

6. If you return a bag with damage which is not considered to be normal wear and tear, we:

1. Will notify you by email within two working days;

2. Reserve the right to put your membership and any orders for subsequent bags on hold until the issue has been resolved;

3. Will request a quote for the repair which can take up to one week, although we will endeavour to get this to you sooner;

4. Will be in touch within two working days once we have received the quote back from our external supplier with a final quote;

5. Reserve the right to charge the full amount of the final quote to your registered payment and/or your Holding Fee, or request that you pay this charge through an alternative method.

6. Failure to pay for damage on a bag when requested will result in your membership being cancelled and legal action could be taken to recover the associated costs.

Payment Authorization

By using the Services, you expressly authorize Enrobe and its third-party payment processors to charge, debit, hold, or recover funds from your selected payment method for any amounts due under these Terms, including but not limited to service fees, rental fees, security deposits, penalties, late fees, replacement costs, damage fees, chargebacks, reimbursements, administrative costs, taxes, and dispute-related costs.

Users agree that Enrobe may place temporary authorization holds where necessary for fraud prevention, payment verification, or risk management purposes.

Users agree not to initiate unjustified chargebacks or payment disputes with their financial institution. In the event of a chargeback relating to a valid transaction, Enrobe reserves the right to recover the disputed amount, together with any banking fees, administrative costs, legal expenses, and collection costs incurred.

Enrobe reserves the right to temporarily withhold, delay, offset, or retain payouts, refunds, balances, or settlement amounts where reasonably necessary for fraud prevention, dispute resolution, chargeback risk, regulatory compliance, investigation, or enforcement of these Terms.

Returns

You acknowledge and accept that when returning a product to a Lender at the end of a Rental Period, the product must be returned in the post before 12pm (noon) on the Rental End Date unless you request that ENROBE handles the shipping. If you would like to extend the Rental Period, you may submit an extension request to the Lender via the ENROBE Platform. The Lender reserves the right to decline the request, in which case you hereby undertake to return the product to the Lender in accordance with the original Rental Period. If the product is not returned before 12pm (noon) on the Rental End Date, you acknowledge and accept that you will be liable for all Outstanding product Fees (further details of which are provided at Section 3 of the General Terms).

You expressly accept and acknowledge that the Lender (and not ENROBE) is responsible for ensuring that products conform to any descriptions provided on the ENROBE Platform and ENROBE is not liable for any loss suffered by you arising from, your renting of any products through the ENROBE Offering.

Renter cancellation if you cancel the Rental Request

If you decide that you no longer want to rent a product, you can cancel the Rental Request free of charge by visiting the "My Rentals* section of your account on the ENROBE Platform no less than ten (10) days prior to the Rental Start Date. For example, if a Rental Start Date is the 20th day of the month, a cancellation request must be submitted to ENROBE on or before the 10th day of the month.

If you decide to cancel a Rental Request within 10 calendar days of the Rental Start Date, ENROBE reserves the right to invoice and charge your Payment Method with a Cancellation Charge. However, where your Booking Date and the Rental Start Date are within the same forty-eight (48) hour period, you shall be entitled to cancel the Rental Request free of charge within the two (2) hour period immediately following the time of the Rental Request being submitted, In all other circumstances where you cancel the rental within forty-eight (48) hours of the Rental Start Date, you shall not be entitled to any refund.

Any Security Deposit being held by ENROBE shall be returned to you within ten (10) business days of cancellation.

If we reasonably believe that you rented a product with the intention of perpetrating a theft or to cause any other harm to a User or ENROBE, we reserve the right to cancel the rental without notice and to charge your Payment Method with a sum that we deem to be appropriate, in our sole and absolute discretion, up to the sum of the Replacement Value.