Privacy Policy

1.1 This Privacy Policy ("Policy") explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use our website enrobe.app (the "Website"), or when you call us or answer our surveys.

1.2 This Policy also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.

1.3 ENROBE treats compliance with its privacy obligations seriously. This is why we have developed this Policy, which describes the standards that ENROBE applies to protect Personal Data.

1.4 For the purposes of this Policy, ENROBE ("ENROBE", "us", "we", or "our") headquartered at 9 El Kanal street, Maadi, Cairo, Egypt, acts as the data controller for the Personal Data that is collected via the Website. As a data controller, ENROBE is responsible for ensuring that the processing of Personal Data complies with applicable data protection law.

1. Who is responsible for your personal information?

Name: ENROBE

Address: 9 El Kanal street, Maadi, Cairo, Egypt

Email: [email protected]

2. What personal information do we collect?

We collect your data mainly from you directly, but also from third parties who want you to benefit from our services, advertising partners and social networks depending on the authorizations you provide them directly.

On our Platform, the mandatory nature of the data to be provided is indicated to you at the time of collection (for example, by an asterisk). If you do not fill in the mandatory fields, we will not be able to provide you with all our services.

You will find below a list of all the data that we may collect and process about you, depending on your use of the Platform and the authorizations you provide.

Information related to your identity and the creation of your account: Full name; Username; Email address; Password; Date of birth or confirmation of majority; Gender; Profile picture; Type of contract you have signed up for (standard, concierge, professional); Business name and legal representative identity of professional sellers; VAT number of professional sellers; Information you choose to provide in your biography. Only if you connect via Facebook - Facebook will provide us with your consent: Profile picture; First and last name; Gender; Email address; Date of birth.
Information about your device, account and activity: IP address; Session information; Cookies and trackers; Consent and refusal, date and time of consent; User profile; Language; Preferences; Browser used by your device; Content and URLs you connect to; Date and time of your connections; Model and manufacturer of your device; Operating system used by your device (iOS, Android).
Information about your interactions with the Platform and other users: Name of the user you are communicating with; Messages; Date and time of messages; Photos shared; Other data indicated in messages; Reviews; Rating; Date and time of review; Response to review; Your comments and public messages on the Platform; Activation/deactivation of vacation mode; Your favorite items; Followed users; Your preferences; Badges obtained; Your responses to our satisfaction surveys; Your consumption habits.
Information related to your listed items and/or your items on deposit: Description of the item; Photographs of the item; Price of the item; Photograph of the invoice or receipt; Photograph of the certificate of authenticity.
Payment information: Item price; Customs and transportation charges; Withholding tax rate based on buyer's location; Payment method information; Bank account number; First six and last four digits of your credit card number; Expiration date; Payment card information processed securely by our payment service providers, excluding storage of CVV/CVC security codes by ENROBE; Invoice.
Information about your sales: History of items put on sale, sold, refused; reason for refusal; revenue generated on the Platform.
Information relating to the transportation of items: Delivery option; Address of the shipping point and the delivery point of the package; Tracking number of the package; Confirmation of the delivery of the package; Date and time of delivery of the package; Location of the package; Other delivery information required by a chosen transportation service provider; In the event of a dispute with the carrier: a sworn statement and a copy of your ID.
Anti-fraud information: Information contained in a photo of the credit card: full name, expiration date of the card and the last four digits of the card number, and other information visible on the front of the card if you choose not to blur it; Information contained in a photograph/screen shot of the bank statement listing the most recent charges: date and description of the most recent Platform-related charges and other payment information if you choose not to blur it; The information contained in the proof of address: first and last name of the cardholder, physical address, date of issuance of the proof, and other information that you have not blurred.
Information relating to the management of the messages you write to us, the management of disputes and inappropriate behavior: Messages (requests, complaints) sent to customer service or by contacting us on social networks (private or public message, including by "tagging" us); Type of warning received by the user; Date of receipt of the warning by the user; Information contained in judicial requests; Complaint from a user (content, reason, date and time).
Information you provide about other people: The name of the person you wish to sponsor and their email address; Your relationship to the sponsored person.
Sensitive Data: ENROBE does not intentionally collect special categories of sensitive personal data unless strictly necessary for legal compliance, fraud prevention, identity verification, dispute resolution, or regulatory obligations. Where such processing is required, it will be carried out in accordance with applicable law and with appropriate safeguards. Users are encouraged not to submit unnecessary sensitive information through open text fields, messages, or uploads.
Specific to online applications: Full name; Email address, Phone number; Resume; Cover letter; Authorization to work; Work permit; Salary expectations; Other information you provide.

3. How do we collect your personal information?

Information directly provided when you:

navigate to a ENROBE web or mobile app;
Complete a transaction on ENROBE web or mobile app;
register to create a new account or log in to your account;
participate in promotional activities;
sign in to our ENROBE VIP programme;
purchase through the site or mobile app;
physically enter one of our stores or attend an event;
interact with our customer services team;
visit ENROBE web or mobile app;
subscribe to our mailing list.

Information we collect from third parties:

when you share information with social media sites/social networks, or use social media sites to create or connect your ENROBE account. These social media sites may give us automatic access to certain personal information retained by them about you (i.e. content viewed or liked by you), which we will use to further personalise your experience with ENROBE;
we get your personal information from trusted delivery companies which use them to take and handle your orders, deliver products and services;
content we generate via machine learning algorithms to personalise your experience and support general service optimisation including bid/markdown automation;
partnership with a third-party provider for our ENROBE VIP programme.

4. Why do we collect and use your personal information?

We process your personal data to:

Allow you to create an account on the Platform;
Help you manage your account;
Enter into contracts with us;
Provide you with our services (direct shipping, integrated seller-buyer messaging service, integrated customer service messaging service, integrated negotiation tool, item controls etc.);
Display your listings on the Platform;
Allow you to carry out transactions and payments;
Allow you to make deliveries via our carriers;
Notify you of any event related to your account, from its creation to its deletion (by emails and notifications);
Notify you when we update (add, modify, delete etc.) our General Conditions, the Policy, our commission grid, and more generally our services and features (by emails and notifications);
Inform you that there are items in the process of being deposited in your account and awaiting your validation;
Notify you about the status of your transactions (status of your purchase, status of your sale, status of the payment, status of the quality control, status of the shipping label, notification or confirmation of deposit abandon, existence of a litigation, status of the shipping etc.) (by emails and notifications),
Notify you when ENROBE and/or its partners need to carry out some additional verifications (identity, proof of residence etc.) (by emails and notifications);
Notify you when you have obtained or lost a badge or a status on our Platform (by emails and notifications);
Notify you when we have detected a problem that is blocking or may block your use of the Platform (by emails and notifications);
Send you coupons and make you benefit from our offers (personal or by user category) (by emails and notifications);
Answer your questions, requests, complaints addressed to the customer support department (by emails and notifications).

Specific to online applications:

process and analyze your online application;
contact you for example for a possible interview (by email or telephone);
ask you for additional information according to the needs of the position (by email or telephone).

Processing that we carry out on the basis of our legitimate interests

This category of processing is based on our legitimate interests. In order to legally base a processing operation on legitimate interest, three cumulative conditions must be met: (i) the interest pursued must be legitimate (i.e. lawful, clearly and precisely determined, real and present); (ii) the processing carried out must be necessary and; (iii) the processing must not adversely affect the rights and interests of data subjects. For your complete information, we detail below the processing operations and the corresponding legitimate interests. We have ensured that these processing operations do not infringe your fundamental rights and freedoms.

We process your personal data to:

Give you advice, e.g. by emails and notifications, for example on the way to write a product sheet, on the price of your item, to suggest price drops after a certain time, and inform you that a user has contacted you or interacted with one of your articles, because we have a legitimate interest in facilitating and increasing the sales between our users to increase the user satisfaction on the Platform;
Remind you that items are being deposited on your account, by email, because we have a legitimate interest that you validate this deposit in order to enrich the catalog of products on sale available on the Platform;
Present you content, products and information that may be of interest to you, e.g. by emails and notifications, based on the content you view, as we have a legitimate interest in seeking the best possible user experience and improving our Platform, services and features, to personalize the experience for everyone, to provide you with special offers, to allow everyone to make eco-responsible choices, to facilitate and increase sales and satisfaction; if you have items for sale, you will be punctually informed of the sales operations conducted by ENROBE so that you can participate in them, as this is part of the services that we have a legitimate interest in offering to our sellers ;
Offer you to participate in surveys (e.g. satisfaction, opinion, poll...), e.g. by emails and notifications, because we have a legitimate interest in collecting feedback from our users to improve the Platform. You are free to participate or not, without any consequences. Your answers are then processed on the basis of your consent;
To allow other users to have access to certain information about you (user name, date of registration, such as country where the item is located, number of products sold, badges earned by a seller, seller's rating etc.), as we have a legitimate interest in building trust between users, between our users and us, and in enabling everyone to make environmentally responsible choices, and to facilitate and increase sales and user satisfaction on the Platform;
Solve issues and litigation, send warnings, temporarily or permanently suspend a user account, e.g. by emails and notifications, because we have a legitimate interest in fighting inappropriate behavior and illegal content, ensuring compliance with our Terms and Conditions, fighting fraud and counterfeiting, ensuring the security of the Platform and users, resolving disputes between our users and to defend the rights and interests of ENROBE;
To implement detection measures to fight against fraud and ask you to perform security checks on your account, particularly during transactions, and, in case of detected anomalies, to give rise to an automatic suspension of your transaction. A review is then carried out by our anti-fraud department which may contact you to verify your identity. We have a legitimate interest in guaranteeing the security of the Platform and that of users and to fight against all forms of fraud;
Access and moderate content, messages and conversations, because we have a legitimate interest to improve the security and quality of this service, to ensure compliance with our Terms and Conditions, to detect illegal, unsolicited content or malware, to improve the functionality of the messaging system, to resolve disputes between users, to process reports and complaints sent by users, to fight against fraud and counterfeiting and to protect our users;
Allow professional sellers to issue your invoices, because we have a legitimate interest in allowing our professional sellers to fulfill their legal and accounting obligations.
To perform marketing and performance statistics and analysis in order to understand how you use the Platform and our services, because we have a legitimate interest in seeking the best possible user experience and improving our Platform, services and features, and to personalize the experience for everyone;

5. Processing we carry out only with your consent:

We process your personal data to:

Subscribe you to our newsletters. You can deactivate them at any time through the link provided in the newsletters or directly from your account.
Send you the product alerts you configure through your account settings. You may deactivate these alerts at any time through your account. You can deactivate your alerts directly from your account that you have programmed directly from your account. You can deactivate them at any time from your account.
Customize the ads that appear on third-party sites, so that you are not exposed to ads that are not relevant to you. You can disable them by changing your cookie settings (see the "Cookies" section of the Policy).
Analyze the answers you agree to share with us when you respond to our surveys (satisfaction, poll, feature test, etc.). Analyze the answers you agree to share with us when you respond to our surveys (satisfaction, poll, feature testing etc.).
Share your strictly necessary data with our partner brands when you agree to participate in operations. In this case, you will be given information specific to the operations and partner brands.

6. Your Rights Regarding Your Personal Data

Subject to applicable law, you may have the right to:

Access the personal data we hold about you;
Request correction of inaccurate or incomplete personal data;
Request deletion of your personal data;
Object to or request restriction of certain processing activities;
Withdraw consent where processing is based on consent;
Request portability of your personal data where technically feasible;
Lodge a complaint with a competent data protection authority where applicable.

You may exercise your rights by contacting us at [email protected].

We may request additional information to verify your identity before processing certain requests.

7. Length of time personal data is kept

We will only keep your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Notice, to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. Once your personal information is no longer necessary or upon expiry of a specific retention period, we will dispose of it securely according to our data retention and deletion policies.

8. Do we share your personal information?

We share your data with:

In the course of processing your personal data, we may pass it on to certain personnel of ENROBE and its group. We ensure that only those persons who are authorized to do so by virtue of their duties or functions have access to your data.

In addition, we may transmit your data to our service providers and to third parties, such as listed below:

our transportation and logistics service providers;
our anti-fraud service providers;
our service providers managing our customer relations;
our moderation service providers;
our communication service providers;
our IT, technical and hosting service providers;
our external legal counsel;
advertising platforms and business partners with your consent;
banking and payment service providers;
to authorized third parties, in particular in the context of investigations of offences;
to your seller or buyer, especially in the case of direct mailing;
to the professional sellers so that they can comply with their legal, fiscal or accounting obligations or for any other reason subject to your consent;
to third parties, buyers or investors, in the event of a restructuring of ENROBE, including the total or partial sale of assets, mergers, acquisitions, spin-offs and, more generally, any capital operation;
to public bodies and the tax authorities in the context of our legal obligations (in Egypt and abroad);
to our partners within the framework of certain services that we provide to brands present on the Platform. Your data will not be sold to third parties under any circumstances. Some of these recipients are responsible for the processing of the personal data that we communicate to them. They process the data in accordance with our agreements and their personal data protection policy. This is notably the case for: - Service providers who allow you to carry out banking transactions on the Platform (non-limited list): - Partner brands within the framework of commercial operation when you wish to participate;
Professional sellers as part of their own legal obligations.

9. Security Measures

ENROBE implements commercially reasonable technical, administrative, and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and ENROBE cannot guarantee absolute security.

10. Cookies

Cookies are small files of characters like letters and numbers downloaded on to your computer when you visit web pages. We use cookies, web beacons and similar technologies to collect information about the pages you view, the links you click and other actions you take on our Services, within our advertising or e-mail content.

To make full use of the online shopping and personalised features on ENROBE, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of the Website or Services.

ENROBE may use essential cookies, analytics cookies, functionality cookies, and advertising cookies to improve user experience, measure performance, prevent fraud, and personalize content.

11. Changes to this Privacy Policy

ENROBE reserves the right to amend, update, or modify this Privacy Policy at any time. Any changes will become effective upon publication on the Website or mobile application. Where required by applicable law, we will notify Users of material changes through email, notifications, or other appropriate means. Your continued use of the Services after such updates constitutes acknowledgment of the updated Privacy Policy.

12. Contact

If you have any further questions about how ENROBE collects and processes your personal data, please send an e-mail to the following address: [email protected].

For any other question, our customer service is at your disposal: Send a message to [email protected]