Return Policy

We have a 48 hour Return Policy, which means all return requests must be made within 2 days of receiving your delivery.

Eligible Reasons for Returns:

• The item is materially different from its description.
• The item does not fit despite materially matching the size or measurements stated in the listing.

All returns are subject to review, approval, and quality inspection by Enrobe.

Returned items must be returned in the same condition in which they were received, including all packaging, tags, accessories, authenticity cards, dust bags, and any accompanying items. Enrobe reserves the right to reject returns where items show signs of wear, use, damage, alteration, odor, cleaning attempts, or missing components.

Return Process:

• If you wish to return an item, you must initiate the return within 2 days of receiving the delivery. Once a return request is approved, the item must be shipped or handed over to the designated courier within forty-eight (48) hours unless otherwise instructed by Enrobe.
• You are responsible for returning the item to Enrobe, unless you specifically request that Enrobe handle the return shipping for an additional fee.
• To initiate a return, you can:
  1. Log in to your account on our website or app
  2. In the My Account page, go to My Orders
  3. Click on Request Return and follow the on-screen instructions.

Alternatively, you can contact us directly to request a return by email or WhatsApp.

Enrobe reserves the right to refuse, suspend, or investigate returns suspected of fraud, abuse, counterfeit substitution, excessive return activity, policy violations, or returns that do not comply with these Return Policy terms.

Where applicable, Enrobe reserves the right to reverse seller payouts, withhold balances, or recover refunded amounts from sellers in connection with approved returns, disputes, chargebacks, or policy violations.

Return Fees:

• If the item is not as described, Seller or Lender will cover the return shipping costs.
• If the return is due to the item not fitting or any other reason, the buyer will bear the return shipping fees.

Once the item is received and passes Enrobe's quality inspection, Enrobe will process your refund within 14 days.

Non-Returnable Items:

• Certain items are non-returnable. These will be marked with "No returns on this item" on the item page.

For hygiene, safety, and authenticity reasons, certain categories including but not limited to intimate wear, swimwear, earrings, beauty products, customized items, and products marked as final sale may not be eligible for return.

Refund:

Refunds will be issued to the original payment method used for the purchase unless otherwise required by law. Original shipping fees, service fees, payment processing fees, customs charges, or non-refundable platform fees may be deducted from the refund where applicable.